FAQ

Below are answers to common questions about shopping on valebloom.com (operated by MERCURA LIMITED). For further help, contact [email protected] .​

1. Order & Payment​

Q: How can I check my order status?​

A: You can track your order via two ways:​

  1. Go to the “Order Tracking” page on valebloom.com, enter your order number and registered email.​
  1. Check the shipping confirmation email we sent (includes a carrier tracking link and number).​

Q: What if my payment fails?​

A: Payment failures may occur due to expired cards, insufficient funds, or bank restrictions. Try:​

  • Using a different payment method (e.g., credit card, PayPal).​
  • Contacting your bank to confirm the transaction is allowed.​

If the issue persists, email us with your order ID for assistance.​

Q: Can I modify or cancel my order after placing it?​

A: We can modify (e.g., update shipping address) or cancel orders only if the order has not been shipped. Email us immediately with your order number—once shipped, modifications/cancellations are no longer possible.​

2. Shipping & Delivery​

Q: Do you ship worldwide?​

A: Yes, we offer worldwide shipping to most countries/regions. A small number of restricted destinations will be marked during checkout (orders to these areas cannot be processed).​

Q: How long will my order take to arrive?​

A: Delivery timelines include two parts:​

  • Order processing: 1-3 business days.​
  • Shipping time (after processing):​
  • North America/Europe: 7-14 business days.​
  • Asia (non-remote areas): 3-7 business days.​
  • Oceania/South America: 10-20 business days.​

Delays may happen due to customs, weather, or holidays—we’ll notify you of significant delays.​

Q: Who is responsible for customs duties and import taxes?​

A: Customs duties, import taxes, and clearance fees are the sole responsibility of the recipient. We recommend checking your local customs rules before ordering to avoid unexpected charges.​

3. Returns & Refunds​

Q: What is the return timeframe?​

A: You can return eligible items within 30 calendar days of delivery (per tracking confirmation). Damaged items must be reported within 7 days of delivery (with photos of the item and packaging).​

Q: Which items cannot be returned?​

A: Non-returnable items include:​

  • Custom/personalized products.​
  • Clearance/sale items marked “Final Sale”.​
  • Used, washed, or items with missing original packaging/tags.​

Q: How long will it take to get my refund?​

A: Refunds are processed to your original payment method within 7-10 business days after we inspect the returned item. Original shipping fees and return shipping costs (for non-quality issues) are non-refundable.​

Q: Do you offer exchanges?​

A: No, we do not provide direct exchanges. To swap an item, return the unwanted product for a refund and place a new order separately.​

4. Products​

Q: How do I choose the right size?​

A: A detailed size chart is available on each product page (under “Size Guide”). Sizes may vary slightly by style—if unsure, email us with your measurements (bust, waist, hips) for recommendations.​

Q: Are product colors accurate to the photos?​

A: We strive to display colors accurately, but slight variations may occur due to different device screens (e.g., phone/laptop display settings).​

5. Account​

Q: How do I create an account?​

A: Click “Sign Up” on the top right of valebloom.com, enter your email, create a password, and fill in basic contact details. You’ll receive a verification email to activate your account.​

Q: What if I forget my account password?​

A: Click “Forgot Password” on the login page, enter your registered email—we’ll send a link to reset your password.​

Q: Can I update my personal information (e.g., email, address)?​

A: Yes, log in to your account, go to “Account Settings”, and edit your information. For email changes, verify the new email via the confirmation link we send.