Terms Of Service

These Terms govern your use of MERCURA LIMITED’s website valebloom.com (“we/our/site”). By accessing or using the site, you agree to these Terms.​

1. Account Eligibility​

  • You must be at least 18 years old and have legal capacity to enter into contracts.​
  • You agree to provide accurate, complete registration information (name, contact details, address) and update it promptly.​
  • You are responsible for safeguarding your account credentials. We are not liable for unauthorized account use due to your negligence.​

2. Orders & Payments​

  • Order confirmation is subject to stock availability and payment verification. We reserve the right to cancel orders due to errors (e.g., pricing, stock) or fraud suspicion.​
  • Payments are processed via third-party providers (per our Privacy Policy). You agree to pay all applicable fees (product price, shipping, taxes, duties).​
  • We may refuse or restrict orders for non-compliance with these Terms or legal requirements.​

3. Products & Delivery​

  • Product descriptions, images, and sizes are provided in good faith, but minor variations may occur.​
  • Shipping times vary by destination. You bear responsibility for customs duties and import regulations in your region.​
  • Risk of product loss or damage transfers to you upon delivery to the shipping carrier.​

4. Returns & Refunds​

  • Our returns policy applies to unused, undamaged items with original packaging. Specific terms are posted separately on the site.​
  • Refunds will be processed to your original payment method after we inspect returned items (excluding shipping costs, unless due to our error).​
  • Custom or personalized items may be non-refundable, as stated on product pages.​

5. User Conduct​

  • You may not use the site for illegal activities, fraud, or uploading harmful content.​
  • You may not copy, distribute, or misuse our intellectual property (trademarks, product designs, content).​
  • Violation of this section may result in account suspension or termination.​

6. Limitation of Liability​

  • We are not liable for indirect damages (e.g., lost profits) arising from site use or product issues.​
  • We do not guarantee uninterrupted site access, but will use reasonable efforts to resolve technical disruptions.​
  • Product quality liability is limited to our returns/refunds policy.​

7. Intellectual Property​

  • All site content (text, images, logos) is owned by MERCURA LIMITED. Unauthorized use is prohibited.​
  • You retain ownership of content you submit (e.g., reviews) but grant us a non-exclusive license to use it.​

8. Terms Updates​

  • We may modify these Terms periodically. Updates will be posted here with an effective date.​
  • Continued site use after updates constitutes acceptance of revised Terms.​

9. Contact Us​

For questions about these Terms:​