Shipping & Delivery

This Shipping & Delivery Policy applies to orders placed on valebloom.com (operated by MERCURA LIMITED, “we/our”). It outlines details of our global shipping services, timelines, and related responsibilities.​

1. Shipping Destinations​

  • We offer worldwide shipping to most countries/regions. A small number of restricted destinations (due to logistics or legal constraints) will be marked during checkout—orders to these areas cannot be processed.​
  • For remote areas, additional shipping fees or extended delivery times may apply (notified before order confirmation).​

2. Order Processing & Shipping Times​

  • Order Processing: 1-3 business days (excludes weekends and public holidays) to verify payment, prepare products, and hand over to carriers.​
  • Shipping Times (after processing, subject to destination):​
  • North America/Europe: 7-14 business days​
  • Asia (excluding remote areas): 3-7 business days​
  • Oceania/South America: 10-20 business days​
  • Note: Shipping times may be delayed due to customs inspections, weather, or peak seasons (e.g., holidays). We will notify you of significant delays via email.​

3. Shipping Fees​

  • Shipping fees are calculated based on order weight, destination, and selected shipping method (e.g., standard/express).​
  • Real-time shipping costs will be displayed on the checkout page before you confirm payment.​
  • We may offer free standard shipping for orders meeting a minimum purchase amount (promotions will be announced on the homepage).​

4. Order Tracking​

  • Once your order ships, we will send a tracking number to your registered email address.​
  • You can track your package status via:​
  1. The “Order Tracking” page on valebloom.com (enter your order number and email).​
  1. The carrier’s official website (link provided in the shipping confirmation email).​

5. Customs & Import Duties​

  • As a global seller, we do not cover customs duties, import taxes, or clearance fees—these are the sole responsibility of the recipient.​
  • Customs regulations vary by country/region. We recommend checking your local customs authority’s rules before ordering to avoid unexpected charges.​
  • Delays caused by customs clearance are beyond our control; we will provide necessary documents (e.g., commercial invoice) to assist with clearance upon request.​

6. Delivery Issues​

  • Incorrect Address: If delivery fails due to an inaccurate address provided by you, you will be responsible for re-shipping fees. Contact us immediately if you need to update your address (we can modify it only if the order has not shipped).​
  • Lost/Damaged Packages: Notify us within 7 days of the estimated delivery date if you do not receive your package or it arrives damaged. We will coordinate with the carrier to investigate; replacements or refunds will be arranged once the issue is confirmed (per our Returns & Refunds Policy).​

7. Contact Us​

For shipping-related questions (e.g., tracking updates, address changes):​